Thanks for visiting soepshop.com! We hope you have enjoyed your stay thus far, and encourage you to explore further. Bellow you will find general information that might help answer some questions. If you need further assistance, the best way to reach us is by emailing [email protected]. We’ll be glad to help in any way we can.
Here are some helpful quick links for your convenience.
SECTION 1: Customer Service overview, including;
Within each item’s description, we list the available size scale for each item. Below is a size guide that will help you determine what size to order:
We strive to provide the highest level of customer service. If you have any further questions regarding sizing of any item, we’d be more than happy to answer them for you! Please email [email protected].
In order to shop at soepshop.com you are required to register with us. Registration is simple and straightforward. Please keep your profile updated because the information is crucial for our shipping process and your shopping experience.
Once you’ve found an item you wish to purchase through the category browser, click it and you will be taken to the item page. Select the size and quantity, then click “ADD TO CART”. You can either continue browsing more products, or you can proceed to checkout. Items remains in your cart for the entire time you are actively shopping on the site. Please be aware that even if an item is in your cart, another customer can still purchase it until you have completed your order.
We continuously update our website and inventory so that it reflects all items available for purchase. Occasionally, however, we may sell out of certain products. If we are out of stock on an item that you’ve ordered, we will notify you via email and adjust your order and payment. If you have any question about item availability of our products, you can email [email protected]for assistance.
After you are through browsing and have added items to your cart, click on the “SHOPPING CART” link on the left menu of any item page. Review to make sure your order is accurate. If it is not, you can adjust or remove items. You can also apply a Coupon Code to your order (if you have any). Once you are ready to purchase, please fill in your shipping information, provide us with a shipping address if you want it shipped to a different address than the one listed on your profile. If you are done, click “PURCHASE”. After your order has been placed, there should be an invoice emailed to your inbox and an invoice in your account page.
Please confirm your payment within 24 hours of your order. After 24 hours we will return the items to stock and your order will be expired.
For this time being, we only accept payment through interbank fund transfer to SOEPSHOP’s bank account, BCA or Mandiri Bank. The payment of your order should be transferred to BCA account number 2060135129 (Dirgatama) or Mandiri Bank account number 0700006147040 (Dirgatama). After your bank transaction is done, please reply to our previous email concerning your invoice to confirm your payment. Don’t forget to provide us with the bank account number that is used for the transaction. We will proceed to the shipping process after we check your payment. Then, your order is ready to be shipped.
You may redeem your coupon code during the checkout process by entering your code in the field marked “ENTER COUPON CODE” in the review table of your order on the checkout page. You may not use more than one coupon at a time.
All terms, conditions, and policies – including our Return Policy – still apply to orders in which a coupon code have been applied. In case of a return, only the amount transferred to our bank account are refundable. We cannot refund the discounted amount.
Once your order is processed and shipped, we will email you an order confirmation. This email will include a tracking number for your shipment. You can track your package by contacting JNE or by visiting their website (www.jne.co.id). Use the tracking number provided in your order confirmation email.
Our goal is to deliver your purchase as quickly as possible. Orders are processed depending on product availability. All orders are shipped on business days (Monday through Friday) excluding holidays. We ship exclusively via JNE for delivery in Indonesia. And we use the service of EMS Indonesian Post for international shipping.
We are only able to ship items to one address per order. Please place a separate order for each shipping address.
You agree that the risk of loss or damage to products you order from us passes to you on delivery of the products, but title passes once we have received payment in full from you or your authorized agent for the products.
We ship across in Indonesia. If you are purchasing outside Indonesia our concierge will email you directly to arrange the shipment.
|Jakarta, Bogor, Tangerang, Bekasi||1 – 2 working days|
|Nationwide||3 – 7 working days|
|International||Please contact us at [email protected] if you are purchasing overseas|
We offer FREE SHIPPING service for delivery inJakarta area only. We use JNE Regular shipping service for this offer. Delivery time is up to 1 – 3 business days from order date. This offer is not valid if you prefer to use the express shipping service from JNE. For more information kindly contact us at [email protected].
The domestic shipping rates can be found on JNE’s website (www.jne.co.id) and international rates are upon request.
If you refuse any shipments from SOEPSHOP, you remain responsible for all original shipping charges, duties, taxes, and/ or customs fees incurred on the package (original and return shipments) and the cost of returning the package to SOEPSHOP. SOEPSHOP will not be responsible for any fees charges by customs or other tax authorities. We will subtract this amount form your merchandise refund, if any.
While we strive to ensure that all of our products are checked for defects, occasionally a defect may pas unnoticed. If that happens please contact us immediately at [email protected]. Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.
You may return products you purchased on soepshop.com (other than any products included in the “Sale” section) for any reason for a refund of the purchase price of the product, provided that you comply with this Return and Refund Policy and you request authorization to return such products (as provided below) within seven (7) days of initial delivery of the product to you by SOEPSHOP’s carrier. All products returned must be accompanied by a copy of your original order receipt, and the products must be clean, unworn, unwashed, undamaged, unused, unaltered and in their original saleable condition and packaging with the tags still attached (as applicable). All shipping charges are non-refundable unless the return is due to SOEPSHOP’s error.
At this time we are unable to accept requests for exchanges. If you want to exchange a product, please comply with this Return and Refund Policy to return your product and then place a new order for items you want instead.
Items listed in the “Sale” Section on www.soepshop.com are considered final. SOEPSHOP will not accept any returns for any discounted items listed in the “Sale” section.
Consumer, who receive FREE SHIPPING service on the original order, – which is planned to be returned – will not receive another free shipping service for the next order – which includes the exchange product. Shipping cost will be informed by SOEPSHOP via email.
This Return and Refund Policy may be updated and changed at any time and from time to time by SOEPSHOP without notice to you by updating and changing this page. You should visit this page regularly to review our current Return and Refund Policy. If you have any questions regarding this Return and Refund Policy, please contact us at [email protected].
PLEASE NOTE: ALL RETURNS MUST BE AUTHORIZED IN ADVANCE BY SOEPSHOP.
STEP 1: Please REQUEST AUTHORIZATION TO MAKE A RETURN WITHIN 7 DAYS of delivery of your products to you by SOEPSHOP’s carrier by contacting [email protected]. Please provide your number and include detailed information as to why you are requesting to return an item. You will receive a response within two business days.
STEP 2: If your products are authorized for return, you will receive a RETURN AUTHORIZATION EMAIL. Make sure to wrap your return in protective packaging for shipment and that your package includes all of items you are seeking to return as well as a printed copy of the RETURN AUTHORIZATION FORM issued by SOEPSHOP. You may drop off return packages at any JNE location or schedule a free pickup by calling 0800-1-563-563 (toll free). RETURNS MUST BE ACCEPTED BY JNE FOR SHIPMENT WITHIN 7 DAYS OF RECEIPT OF YOUR RETURN AUTHORIZATION EMAIL. You may not return products to us through any other means.
STEP 3: Once your package is received, your return will be reviewed for compliance with this Return and Refund Policy. We will send you a return status email. If your return is in compliance with this Return and Refund Policy, a refund will be transferred to the bank account that is used for purchasing the products.
Please be patient. The processing of returns may take two to three weeks.
We will process your order and communicate with you via email on weekdays (except holidays) and during our working hours. From Monday to Friday, from 9 AM to 5 PM (Jakarta’s time).
Revised: July 01, 2012
The Website is owned and operated by SOEPSHOP, a company with an address at Jalan Tulodong Bawah II no. 13 Kebayoran Jakarta Selatan, Indonesia 12110.
Subject to compliance with our Website Policies, we grants visitors to our Website a limited, non-exclusive, and non-transferable license to access, visit, and make personal use of the contents of our Website for the purpose of evaluating our products for purchase. The limited license does not permit your resale or commercial use of our Website or any contents from the Website, nor does it permit you to collect, data-mine, “mirror”, gather or otherwise use our content (including, but not limited to, any of the product listings, descriptions, or prices included therein), nor does it permit any derivative use of our Website. You may not use framing techniques, meta tags, or similar technologies with respect to the Website, any content, our trademarks, or other proprietary information.
Your limited license is automatically terminated upon any breach by you of the Website Policies and/or any unauthorized use by you of our Website or any of its content. You are responsible for any damages or other harm arising out of your breach of the Website Policies and unauthorized use of our Website and its content. We will not be liable for any use of the Website and its content made by you, which violates applicable laws and regulations or our Website Policies.
While visiting the Website and accessing and using any features of the Website, you must conduct yourself in a respectful manner and in compliance with all applicable laws and regulations, and supply truthful and non-misleading information. By way of example, you may not: (a) request or otherwise attempt to obtain data or information relating to other users; (b) reproduce, copy, transmit, transfer, post, publicly display or perform any content available on or through the Website; (c) remove, obscure or otherwise deface proprietary notices relating to the Website or its content; (d) alter, modify, frame or mirror any content or materials from the Website; (e) inhibit, disrupt or otherwise prevent anyone from using or accessing the Website or interrupt any user’s experience on the Website, or servers or network connection to the Website; (f) modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Website; or (g) attempt to gain unauthorized access to any portion of the Website.
Upon your placement of an order through our Website, we will send you an email providing details of your order. Acceptance of an order is not complete, and no order is binding upon SOEPSHOP, until the order has been packed and dispatched by us for shipment. We may cancel any order at any time prior to it being packed and dispatched for shipment for any or no reason and in our sole discretion. At the time of shipment, we will send you an email confirming shipment and providing tracking information.
Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).
For this time being, we only accept payment through interbank fund transfer to BCA or Mandiri Bank. Payment will be charged upon completion of packing for shipment. If an item ordered is temporarily out of stock, customers will be notified immediately by email and will not be charged until an item has become available and is packed and dispatched for shipment. If an item is out of stock and is not expected to become available, customers will be notified immediately by email and will not be charged.
Please see our Return and Refund Policy.
Products offered for sale through our Website are only for personal use, and not for resale. By placing an order through our Website, you certify that you are purchasing our products for your personal use only and not for resale. We reserve the right to refuse orders, which we reasonably believe are intended for resale.
Prices listed on our Website do not include sales tax or customs duties/taxes (for international orders). We are required by law to charge sales tax in applicable jurisdictions.
All content on our Website, including but not limited to images, product descriptions, prices, specifications, drawings, figures, logos, menus, webpages, graphics, colors, fonts, schemes, layouts, processes, functions, and software (as used herein, collectively, “content”) is the property of SOEPSHOP, and is protected by domestic and international copyright, and other intellectual property laws. Copying, publication, reproduction, distribution, or modification of our content, in whole or in part, is forbidden without our express written consent.
SOEPSHOP and soepshop.com (collectively “Marks”) are registered trademarks, trademarks, or trade dress of SOEPSHOP in the Indonesia and/or other countries. Except with prior written approval, we do not give permission to use the Marks in connection with any product or service. The Marks may not be copied, imitated or used, in whole or in part, without our prior written consent.
YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. WE make no representation or warranty of any kind, EXPRESS OR IMPLIED, in connection with the WEBSITE, THE ACCESS AND use of THE Website, OR ANY CONTENT oR SERVICES AVAILABLE BY OR THROUGH SUCH WEBSITE, AND ALL OF SUCH REPRESENTATIONS AND WARRANTIES ARE HEREBY DISCLAIMED. IN FURTHERANCE OF THE FOREGOING, soepshop DISCLAIMS ANY warrantIES of merchantability, fitness for a particular purpose, reliability, accuracy, security, freedom from viruses or harmful code AND non-infringement. The Website AND THE CONTENT AND SERVICES AVAILABLE FROM THE WEBSITE ARE provided by US on an “As Is”, “As Available” AND “WITH ALL FAULTS” basis. THE FOREGOING EXCLUSIONS AND LIMITATIONS OF WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE Law. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
We make no representation or warranty that access to the Website will be continuous, uninterrupted, timely, secure, or error-free. From time to time, our Website may be unavailable due to maintenance or other reasons. We make no representations or warranties that our Website or sites that may be linked to it or from it are free from error. All such links are provided solely as a convenience to you. If you use these links, you will leave the Website. We are not responsible for any content, services or products located on or accessible from any other site, and we do not endorse, guarantee or make any representations or warranties regarding any such content, services or products on any other site. You use such content, services and products at your own risk. You should review the policies, terms and conditions associated with linked sites closely before using and submitting information to such linked sites.
You agree that we shall not be responsible for any defect, delay in transmission, deletion, error, or interruption of transactions or communications. You expressly agree that your use of the Website is at your sole risk. We will not be responsible for any technical malfunctions or other problems with any computer system, servers, or communication provider, software, or failures resulting from technical problems or Internet traffic congestion, including injury or damage to your computer, or other hardware or software related to or resulting from using or visiting our Website. We cannot guarantee that the use of our Website, our servers, or e-mail sent from the Website will be secure or free of viruses or other harmful components.
All features, content, specifications, products and prices of products and services described or depicted on the Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We use reasonable efforts to accurately display the attributes of our products including the actual colors, however, the actual color you see will depend on various factors including the characteristics of your computer system and monitor. The inclusion of any products or services on the Website at a particular time does not imply or represent that these products or services will be available at any time.
We make no representation or warranty that the Website or any content available therefrom is appropriate or available for access and use outside of Indonesia. If you access and use the Website from outside of the Indonesia, you do so at your own risk and are responsible for complying with the laws and regulations of the territory from which you access and use the Website.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
Except with our prior written consent, you may not create or maintain a link from another website to our Website. If we do permit a link, you agree to comply with all applicable laws and regulations. Please contact us at [email protected] if you are interested in linking to our Website.
We strive to provide an enjoyable shopping experience through our Website. Should you ever have questions about our Website Policies, please send an email to [email protected].
Published: February 15, 2012
A. Information You Give Us: We receive and store information you enter on the Website or give to us in any other way in connection with the Website. For example, when you buy a product through the Website, you would necessarily provide us with your name, address, phone number, e-mail address, and bank account information. Also, you may provide us with information when you communicate with us by e-mail, telephone, or otherwise. If you purchase an item to be shipped to someone as a gift, you would provide the recipient’s information as well.
We may use and disclose any of your information (or any portion thereof) that does not personally identify you for any purpose (including, but not limited to, the purposes for which we use and disclose information that is personally identifiable), and combine your information with information of or obtained from third parties (whether relating to you or otherwise).
YOU AGREE THAT YOUR USE OF ANY THIRD PARTY WEBSITE IS AT YOUR SOLE RISK, AND WITHOUT WARRANTIES OF ANY KIND BY SOEPSHOP, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NONINFRINGEMENT. UNDER NO CIRCUMSTANCES WILL SOEPSHOP ACCEPT LIABILITY FOR ANY DAMAGES ARISING OUT OF ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY WEBSITE, OR FOR ANY INFORMATION APPEARING ON THIRD PARTY WEBSITES.
SOEPSHOP may assign and transfer the information we have collected from you (including, but not limited to, any personally identifiable information) as part of a merger, acquisition, sale of assets, change of control or other transaction involving our business. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may also assign and transfer such information to a successor entity, or to a third party that purchases our assets arising from such circumstances.